Services

The services in the passport, and what sits on top.

DPP Agent – the foundation for compliance and data handling. Blippa – custom services. The services in the passport are switched on per brand, product or passport.

Blippa services · On top of the passport

Custom services for special needs: Lost & Found, ownership history and owner data, repair logs from external systems, integrations and automation, a fully custom design.

DPP Agent · the foundation for compliance and data

DPP Agent · In the passport

Your passport, in your brand: Ask the passport, rating, reviews, resale value, buy again, find in store, size guide, care and returns.

What the law requires

Which law applies to your product?

The passport is required product group by product group. Pick a category to see which act applies, what it requires and from when.

Batteries Regulation (EU) 2023/1542

  • From 18 February 2027, every LMT battery, every industrial battery over 2 kWh and every electric vehicle battery must have a battery passport (Article 77).
  • From the same date, all batteries must carry a QR code (Article 13(6)). For batteries without a passport, the code leads to the label information, the declaration of conformity and collection information, not to a passport.
  • Portable and starter batteries are therefore covered by the QR code, not by the passport requirement.

Source: EUR-Lex

Learn more in DPP Academy: Who it applies to, and when
The standards

What the standards require of the passport.

Six European standards for product passports, developed by CEN-CENELEC JTC 24, have been cited in the EU Official Journal since 15 July 2026. Follow them, and the authority presumes the technical part is right.

EN 18219 · EN 18220

One code, one address

A data carrier on the product, such as a QR code, leads to a unique identifier. With GS1 Digital Link the address is the GTIN and serial number, and it never changes. The Batteries Regulation requires identifiers under ISO/IEC 15459 or equivalent (Article 77(3)).

ESPR Article 11

The right data to the right person

Everyone has free access to the passport according to their access rights, and only those entitled may change the data. Who sees what is set in the delegated act for each product group.

EN 18221 · ESPR Articles 10–11

The passport stays

The passport is stored, archived and must remain available for the period the delegated act sets, even after an insolvency. Whoever places the product on the market must make a back-up copy available through a digital product passport service provider.

EN 18216 · EN 18222 · EN 18223

Talks to other systems

The passport must be fully interoperable: exchange protocols, APIs and system interoperability. Its identifier is registered in the EU registry for product passports, live since 20 July 2026.

Two more standards, on access rights and information security (EN 18239) and on data authentication (EN 18246), are published but not yet cited. Source: Implementing Decision (EU) 2026/1736

Learn more in DPP Academy: The CEN standards in plain language

DPP Agent · In the passport

Switched on under Services in DPP Agent. Each service can show always, before purchase or after purchase, and is drawn in the brand's own buttons.

Screenshot: Ask the passport
DPP Agent · In the passport

Ask the passport

For the customer
Asks about the product and gets answers from the passport's own data, by text, voice or video.
For the brand
Fewer questions to customer service, and answers that never make things up: when the passport does not know, it says so.
LiveOpen the passport
Screenshot: Reviews
DPP Agent · In the passport

Reviews

For the customer
Sees the rating and number of reviews, reads them and writes one after buying. All on the brand's own page.
For the brand
The rating is read from your product page. No reviews are stored in the passport.
LiveOpen the passport
Screenshot: Rating in the passport
DPP Agent · In the passport

Rating in the passport

For the customer
Answers "How happy are you with the product?" with one tap, at the bottom of the passport.
For the brand
Your own five symbols or stars. Only the score is kept, nothing about the person.
Draft, not public yetScreenshot of a draft. The link follows when the passport is published.
Screenshot: Resale value
DPP Agent · In the passport

Resale value

For the customer
Sees what the garment is worth second-hand, in its condition, and where it can be sold.
For the brand
Estimated by Bencha from the passport's public data. Labelled with its source, never part of the passport data.
LiveOpen the passport
Screenshot: Buy again
DPP Agent · In the passport

Buy again

For the customer
Buys the same product in the right size and colour. The button turns grey when it is sold out.
For the brand
Stock is read from your shop per variant. Before purchase the button says Buy online.
LiveOpen the passport
DPP Agent · In the passport

Sell it

For the customer
Resells through the brand's own second-hand channel or a marketplace.
For the brand
Your own channel first, for example Lindex Secondhand via Recommerce.
LiveOpen the passport
Screenshot: Find in store
DPP Agent · In the passport

Find in store

For the customer
Sees which store has the size, straight from the hang tag.
For the brand
Staff do not have to answer. The link goes to your own stock search.
Draft, not public yetScreenshot of a draft. The link follows when the passport is published.
Screenshot: Size guide
DPP Agent · In the passport

Size guide

For the customer
Finds the right size before buying.
For the brand
Shown before purchase by default, where the question is asked.
Draft, not public yetScreenshot of a draft. The link follows when the passport is published.
Screenshot: Return it
DPP Agent · In the passport

Return it

For the customer
Goes straight to the return for this very product.
For the brand
Your returns portal, connected under Integrations.
LiveOpen the passport
DPP Agent · In the passport

Repair with AI check

For the customer
Photographs the damage and the label, and sends a complete repair request.
For the brand
Article, colour and size come from the passport, never from the AI. The repairer gets a complete case.
On request
DPP Agent · In the passport

Get news

For the customer
Signs up for the newsletter from the product.
For the brand
With Klaviyo, Mailchimp, Brevo or Rule connected, the address goes straight to your list.
On request
Screenshot: Care advice
DPP Agent · In the passport

Care advice

For the customer
Care for this very product, with the ISO symbols.
For the brand
The same text on the passport and on the label. A sentence that appears in both is printed once.
LiveOpen the passport
Screenshot: Certificates
DPP Agent · In the passport

Certificates

For the customer
Sees which certificates the product has, with issuer and validity.
For the brand
Certificates entered once and applied to the products they cover.
LiveOpen the passport
Screenshot: GS1 Digital Link and the label
DPP Agent · In the passport

GS1 Digital Link and the label

For the customer
Scans the code with the camera. No app.
For the brand
One address per product that never changes, and labels in your brand ready to print.
LiveOpen the passport

Blippa services · On top of the passport

Personal data, accounts, information only the owner should see and logs from other systems. Seamlessly integrated beside the passport, in line with GDPR and other requirements.

Blippa services · On top of the passport

Lost & Found

The kid's jacket left at nursery? Whoever finds it scans the jacket's code. The owner gets a message, and the finder never sees who the owner is.

The owner activates it and can add a reward. The owner's details live in Blippa services, not in the passport.

Live
Screenshot: Ownership history
Blippa services · On top of the passport

Ownership history

Previous owners follow the product, if the owner wants. Useful when it is handed down or resold.

Kept in Blippa services, not in the passport, because it is about people.

LiveOpen the page
Blippa services · On top of the passport

Repair log from external systems

Repairers and other systems log events on the product over its whole life: mended, serviced, part replaced.

The events are tied to the serial number and shown beside the passport, without rewriting the passport data.

On request
Blippa services · On top of the passport

Integrations and automation

Workers that fetch, send and act: a ticket in your support system, a message when something happens, data from your business systems.

Freshdesk, Trello, Google Analytics and your own APIs.

On request
Blippa services · On top of the passport

A fully custom design

When the template is not enough: free CSS, a page per audience, such as the owner, the repairer and the recycler.

The passport already has your look. This is for those who need more.

Live
Blippa services · On top of the passport

Login where it is needed

BankID, Google, Microsoft or email for what is personal.

The passport itself never asks for a login. What concerns people lives in Blippa services.

Live
Blippa services · On top of the passport

Your own function

A special requirement? We build the service you need, or you build it yourselves in Blippa.

It sits beside the passport, like the others.

On request

Where the line is

What is anonymous and comes from the passport's own data lives in the passport, in DPP Agent. What concerns a person, an account or logs from other systems lives in Blippa services. The passport stays the same for everyone who scans it.

Book a demo
Lindex, the services in practice

See it happen.

Lindex leads the way

The shell jacket's passport: Ask the passport, resale value, sell it, buy again, returns and care.

1:11

Ask the passport

The customer asks, the passport answers from its own data.

0:35

Rate it

"How happy are you with the garment?" in Lindex's own symbols.

0:27

Buy again

The same garment in the right size, with stock.

0:37